Open Door is seeking a Patient Service Representatives for its Family Medical Center in Sleepy Hollow, NY. Experience: Prior experience in customer service preferred. English/Spanish language skills required. All Open Door Family Medical Centers are located in Westchester and Putnam counties located just North of New York City, which offer excellent schools, easy access to a multitude of outdoor activities, and superb transportation connections to New York City

Responsibilities

• Make appointments for patients. Verifies the need for return appointments
• Performs financial and data entry tasks with the patient after his/her visit with a provider.
• Collects payment due from self-pay patients or co-payments for insurance accounts and changes the claim status in eClinicalWorks accordingly.
• Collects on accounts with past due balances and/or "Payment Contracts" in process.
• Coordinates with the Billing department for difficult or unusual patient requests or processing tasks, or high balance accounts that may require a payment contract.
•  Verifies Medicaid eligibility and scans eligibility forms into document section of the patient file.
• Confirms that signed insurance forms are in the file for each Private Insurance billable encounter.
• Close all encounters in eClinicalWorks.
• Confirms name, address, phone number, and coverage with the patient. Ensures that all patients are properly registered.
• Logs all payments received, completes all data entry tasks (closing claims in eClinicalWorks and scanning information into patient file) on a daily basis.
• Responds to patient inquiries on a daily basis.
• Ensures that all documents, telephone encounters, requests for medical records, and labs are completed and/or answered on a daily basis.
• Prepares closing reports and secures negotiables, daily. Coordinates with a supervisor to balance and correct input, daily.
• Maintains a current file for all input procedures, codes, fees, and relevant insurance billing procedures. Keeps supervisor apprised of exceptions or problems with encounter forms and data entry tasks. 
• Participates in cross training, as required, for the Registrar job tasks; performs marketing functions as required; and registers new patients when required.
• Provides excellent customer service to all patients at all times
• Performs other duties as assigned

Requirements

• High School Diploma or GED required
• Bilingual ( English/Spanish) required
• Superior customer service skills and experience
• Flexible and solutions driven
• Responsive and comfortable working in the fast paced high accountability environment with different types of providers.
• Provides assistance to patients in a compassionate, caring, cheerful and concerned manner
• Passionate about providing high quality care to low-income, under-served residents and those lacking access to health care.
• Maintains patient confidentiality at all times
• Engaged in learning and continuous quality improvement
• Outstanding verbal and written communications, with a culturally diverse patient and staff population
• Maintains a safe environment of care for patients and staff

If you want to make a difference in the lives of thousands of patients in the health of our communities of Westchester and Putnam counties, and if the position speaks to your capabilities, experience and commitment to improve the health of our communities, please submit your resume and cover letter with salary requirements to Sendy Alonso -  Salonso@odfmc.org  Qualified candidates will be contacted by phone and/or email.

Open Door is an Equal Opportunity Employer.