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Trillium Health Position Title: Patient Service Representative Position Location: 259 Monroe Avenue Rochester, NY 14607 United States County: Monroe Contact Name: Sherry Thomas Contact Email: Contact Phone: 5852104246 Contact Fax: 585-545-7226 CHCANYS Member Info: Member - Organizational Position Description: Trillium Health, a Federally Qualified Health Center Look-Alike, is a community health center offering access to affordable care for all, with a special focus on meeting the needs of LGBTQ people, communities of color, and underserved populations.
Nationally recognized for outstanding patient-centered care, the team at Trillium Health provides a wealth of knowledge and experience. Our expansive array of services, including testing and treatment, laboratory services, primary and specialty care, and an on-site pharmacy, makes it easier for patients and clients to receive the complete care they need, all in one place.
Our authentic commitment to diversity and inclusion is evidenced through our hiring practices, our employee programs, and our compassion for everyone we serve. Based in downtown Rochester, with satellite locations in Bath and Geneva, and MOCHA centers in Buffalo and Rochester, Trillium is deeply invested in building community. We proudly sponsor many other nonprofit organizations throughout the area and participate in a wide range of community events.
Trillium’s employee-centered company culture and exceptional benefits have contributed to impressive growth in recent years, raising our staff total to more than 250. We hope you will consider joining us on this upward path and becoming a part of the Trillium Health family.
We are currently recruiting for a Patient Service Representative.
Front Office/Reception • Serve as the face of the office and greet all patients with a smile and friendly attitude • Use EMR to coordinate and schedule patients • Answer telephones, route incoming calls and initiate triage request if necessary in a phone call center setting • Check voicemail system regularly throughout the day • Check patients in/out; verify patient demographics, enter in health insurance information • Collect co-pays and other fees for services and process payments • Enter medical records into EMR system • Conduct reminder calls to patients to confirm upcoming appointments and reschedule missed appointments • Fax medical documentation as needed and requested by clinical staff and outside agencies • Sort, scan and route incoming mail to the appropriate provider into the EMR in a timely manner • Route inbound faxes within the EMR to the appropriate provider; attaching results to orders • Assist in obtaining medical records from previous providers and ensures they are received • Manage release of medical records; track when sent and received Enrollment Assistance • New Patient Intake; insurance assistance in finding appropriate coverage if applicable. Sitting with patients 1:1 prior to their appointment on the same day. • Assist in obtaining required income disclosure, as well as, documentation to verify that income. • Assist in outreach/education/enrollment assistance as directed by your supervisor Provider Assistance • Maintain provider schedules to accommodate PTO/CME/Conference; rescheduling of patients as needed. • Assist with various Administrative requests. Miscellaneous • Requires the ability and commitment to respect and support inclusiveness and diversity including but not limited to individuals of different backgrounds, cultures, races, ages, sexual orientations, gender identities or expressions, experiences, opinions, etc. • Requires individual demonstration of commitment to the One Trillium behaviors and business impacts and modeling them in the organization. • Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information. • Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits, process improvement and quality improvement plans. • Other specific duties as assigned. Qualifications • 1 – 3 years of experience working in a medical office or clinic required. • Medical Office Assistant Certification preferred • Medent Experience preferred • Ability to react calmly and effectively in emergency situations. • Critical thinking recommended • Good telephone manners and etiquette. • Ability to understand and follow verbal and written instructions. • Ability to communicate clearly with patients and other staff. • Good oral and written communication skills in English. • Bilingual skills in Spanish preferred. • Skill in documenting and maintaining patient care records. • Excellent computer and organizational skills. • This position has full access to sensitive and confidential medical records and HIV related information on all patients.
Trillium Health offers employment to all employees & applicants. No person shall be discriminated against in employment on the basis of race, age, color, marital status, religion, creed, sex, sexual orientation, gender identity or expression, national origin or ancestry, disability, veteran status, status as a domestic violence victim, genetic condition or predisposition, or any other characteristic protected by law.
Special Instructions: apply online at https://www.trilliumhealth.org/en/291/job-openings Compensation Type: Hourly Job Type: Front Office Support |
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