Trillium Health, a Federally Qualified Health Center Look-Alike, is a community health center offering access to affordable care for all, with a special focus on meeting the needs of LGBTQ people, communities of color, and underserved populations.

Nationally recognized for outstanding patient-centered care, the team at Trillium Health provides a wealth of knowledge and experience. Our expansive array of services, including testing and treatment, laboratory services, primary and specialty care, and an on-site pharmacy, makes it easier for patients and clients to receive the complete care they need, all in one place.

Our authentic commitment to diversity and inclusion is evidenced through our hiring practices, our employee programs, and our compassion for everyone we serve. Based in downtown Rochester, with satellite locations in Bath and Geneva, and MOCHA centers in Buffalo and Rochester, Trillium is deeply invested in building community. We proudly sponsor many other nonprofit organizations throughout the area and participate in a wide range of community events.

Trillium’s employee-centered company culture and exceptional benefits have contributed to impressive growth in recent years, raising our staff total to more than 250. We hope you will consider joining us on this upward path and becoming a part of the Trillium Health family.

We are currently recruiting for a Sexual Health Clinic Medical Assistant/Patient Services Representative.

Medical Assistant / Patient Services Representative

• Serve as the face of the office and greeting all patients with a smile and friendly attitude.
• Assist patient in moving from reception area to exam room. Interview patient, measure patient’s vital signs, and record information into the electronic record medical chart.
• Coordinate patient flow to achieve optimal usage of provider’s availability. Direct patients to other treatment areas as needed to complete their visit.
• Answer telephones, route incoming calls and initiate triage request if necessaryAnswers telephone, route incoming calls and initiate triage request if necessary.
• Check voicemail system regularly throughout the day and respond back.
• Utilize EMR system to coordinate and schedule patients
• Collect co-pays and other fees for services and process payments
• Verify patient demographics, insurance and other pertinent information at the point of check-in
• Conduct reminder calls to patients to confirm upcoming appointments and reschedule missed appointments, or to re-engage patients lost to follow-up.
• Coordinate patient appointments with internal and external providers/agencies.
• Fax medical documentation as needed and requested by clinical staff and outside agencies.
• Manage time effectively to complete all patient treatments and related activities as assigned
• Sort, date stamp, and route all incoming mail, internal memos and lab results into the appropriate mail boxes.
• Serve as a backup for patient portal issues.
• Serve as a backup to the medical assistants in their absence.
• Assist in the solution of problems as directed by Supervisor. 
• Assist in the training of other MOAs, PSRs and student externs.
• Maintain appropriate communication and good interpersonal skills with supervisors, staff and patients to ensure coordinated efforts and provision of high quality service. 
• Utilize formal channels of communication to report concerns, personal requests and patient issues. 
• Respect patients' rights to privacy and confidentiality. 

Miscellaneous

• Flexible to work day and evening hours of operation.
• Maintain an orderly and professional working atmosphere. 
• Report to work properly dressed according to the approved dress code. 
• Adhere to guidelines concerning working hours and break periods. 
• Maintain professional standards and procedures ensuring compliance with agency policies and with applicable regulations. 
• Take all necessary precautions to protect agency assets and property against loss or waste through negligence or dishonesty. 
• Demonstrate support to others by offering help. 
• Requires the ability to relate to people of diverse backgrounds, cultures, races, sexual orientations and gender identities or expressions.
• Other specific duties as assigned.

Miscellaneous

• Requires the ability and commitment to respect and support inclusiveness and diversity including but not limited to individuals of different backgrounds, cultures, races, ages, sexual orientations, gender identities or expressions, experiences, opinions, etc.
• Requires individual demonstration of commitment to the One Trillium behaviors and business impacts and modeling them in the organization.
• Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information.
• Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits, process improvement and quality improvement plans.
• Other specific duties as assigned.

Qualifications

• High school degree required.  Associates Degree strongly preferred.  1 – 3 years of experience working in a medical office or clinic required. Certified Medical Assistant certificate required.
• Ability to react calmly and effectively in emergency situations. 
• Good telephone manners and etiquette. 
• Ability to understand and follow verbal and written instructions. 
• Ability to communicate clearly with patients and other staff. 
• Good oral and written communication skills in English. 
• Bilingual skills in Spanish preferred. 
• Skill in documenting and maintaining patient care records.
• Excellent computer and organizational skills.
• This position has full access to sensitive and confidential medical records and HIV related information on all patients.

Trillium Health offers employment to all employees & applicants. No person shall be discriminated against in employment on the basis of race, age, color, marital status, religion, creed, sex, sexual orientation, gender identity or expression, national origin or ancestry, disability, veteran status, status as a domestic violence victim, genetic condition or predisposition, or any other characteristic protected by law.

apply online at https://www.trilliumhealth.org/en/291/careers