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NYC Health + Hospitals/Gotham Health
Position Title: Chief Operating Officer
Position Location:
125 Worth Street
New York, NY 10013
United States
County: New York (Manhattan)
Contact Name: Michelle Lewis
Contact Email:
Contact Phone: see email
CHCANYS Member Info: Member - Organizational
Position Description:
GOTHAM HEALTH FQHC, INC.
CHIEF OPERATING OFFICER
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TITLE:
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Senior Director
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DEPARTMENT/UNIT:
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Executive Administration
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ALT. TITLE
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Chief Operating Officer (COO)
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REPORT TO:
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Executive Director
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JOB SUMMARY:
The Deputy Executive Officer, serving in the functional role of Chief Operating Officer (COO), works under the direction of the Chief Executive Officer and is responsible for all operating activities of Gotham Health Inc. The COO will support the clinical operations of Gotham Health, Inc., in coordination with the Chief Executive Officer/Chief Medical Officer, Director of Nursing and Quality Management and each Gotham Health site’s administrative and medical leadership and manage initiatives aimed at improving patient flow, satisfaction, and safety. The COO will also work closely with the Finance Director to ensure positive financial outcomes. The Senior Director will support the Chief Executive Officer in communicating with the Health Resources and Services Administration, other Federal agencies, New York State Department of Health and community health center organizations on both the national and local levels. In collaboration with the CEO, the COO works to conduct organizational long range planning, working in conjunction with other senior staff and the Gotham Health Board.
CONTACTS
Daily contact with Chief Executive Officer, other senior managers of Gotham Health and Gotham Health Inc.’s site-based managers, outside vendors, HHC network and Central Office staff and leadership, and other strategic partners of Gotham Health Inc. The COO will also have frequent contact with the Gotham Board, community groups, healthcare and human service agencies, state and federal officials, payors, etc.
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1. Oversees and directs day-to-day operations of Gotham
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Percentage of Time: 70%
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- Ensures compliance with HRSA’s FQHC clinical and financial requirements.
- Works closely with the Chief Executive Officer, Director of Finance, Director of Nursing and Quality Improvement and other pertinent staff to submit required data via HRSA’s Uniform Data Systems annually.
- Acts in the absence of the Chief Executive Officer in interfacing with outside organizations and agencies as needed.
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Works with the Administrators at each Gotham site to ensure HRSA compliance by:
- Identifying site-based problem areas and establishing measurable targets for performance improvement.
- Assuring adherence to appropriate operational procedures for site-based activities.
- Monitoring effectiveness of Gotham Health’s services, policies and procedures.
- Supporting improvement efforts that will enhance quality, lower cost, provide effective resource utilization and result in greater customer satisfaction.
- Reviewing effectiveness of center operations through use of quantitative and qualitative analyses.
- Analyzing and developing standards for productivity and cost effectiveness of services to ensure effective deployment and utilization of resources.
- Working with Central Office staff to provide support to Gotham Health sites to ensure full participation in and compliance with 340 Drug Program.
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3. Strategic Planning Activities
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Percentage of Time: 25%
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- Assisting the Chief Executive Officer in leading the Gotham Health Board through a systematic strategic planning process to determine ways to respond to community health needs
- Developing scorecards and dashboards to track Gotham Health sites’ performance against goals of strategic plan
- Working with the Chief Executive Officer and the Board to develop at least one major strategic initiative each year and to develop reports on the achievement of initiatives through goals and targets that have been set in original plan documents.
- Developing relationship with community groups, institutions, including hospitals and other health care providers, and health/human service agencies in order to further the work of Gotham Health in the community.
- Serving as a resource to the Gotham Health Board regarding information requested by Board members concerning health center operations and strategic partnerships.
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4. Performs other duties as required.
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Percentage of Time: 5%
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Takes initiative to work with FQHC- site administrators to solve problems and recommend improvements of operational processes to ensure compliance with HRSA and other regulatory requirements.
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QUALIFICATIONS FOR THE JOB:
EDUCATIONAL LEVEL: Master’s degree in business, public administration, public health, or related field
YEARS OF EXPERIENCE: Five to eight years of experience in health care administration (preferably in an FQHC) Knowledge of ambulatory care, hospital-based services, and/or community health care with at least three years in ambulatory or outpatient care and management. Experience overseeing HRSA FQHC Community Centers. Possess thorough understanding and broad experiences with the full range of business functions and systems including: strategic development and planning, budgeting, business analysis, facilities management, finance, information systems, human resources, legal affairs, community development and outreach, and marketing. Thorough understanding of information technology and ability to organize, analyze and synthesize complex data from various sources.
KNOWLEDGE & SKILLS: The successful candidate must be familiar with regulations related to HRSA, FQHC standards, NYCHHC, NCQA patient-centered medical home requirements, NYSDOH Article 28, Joint Commission, 340B and other accreditation requirements, quality improvement methods (e.g., Toyota LEAN, Six Sigma). Extensive grant writing and grants management experience also required. Preferred candidate must have experience with working with non-profit board governance and board management.
OTHER SKILLS AND ABILITIES REQUIRED:
- Advanced analytical and problem solving skills.
- Strong oral and written communication skills necessary to communicate effectively with peers, staff and outside contacts.
- Strong leadership and team building skills
EQUIPMENT USED IN THIS POSITION:
General office equipment
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Compensation Type: Salary
Job Type: Administration_Management
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