Open Door Family Medical Centers has been serving low-income, under-served residents and those lacking access to health care in the communities of Westchester and Putnam counties for more than 40 years, providing high quality primary health care and human services at affordable prices. Open Door’s nationally renowned Community Health Center sites, mobile dentistry units, school-based health programs, and its family practice residency training program, deliver exceptional value to both patients and the communities it serves, dedicated to engaging men, women and children in healthier lifestyles and creating healthier communities.  

This year, Open Door will be the medical home for more than 50,000 patients, providing more than 250,000 visits. Our family medical services include primary medical care, dentistry, mental health, optometry, podiatry, and women’s health in Ossining, Sleepy Hollow, Port Chester, Mamaroneck, Mount Kisco, and Brewster, NY.  

Open Door believes that health is a right, not a privilege, with primary care to be affordable and delivered cost-effectively. We believe that healthy individuals and families are the foundation of a caring society, and that those empowered to lead healthy lives contribute significantly to our communities’ success. For additional information, please, visit www.opendoormedical.orgOpens a New Window.  

Open Door is seeking a Patient Services Representative for its Family Medical Center in Port Chester, NY. Experience: Prior experience in customer service preferred. English/Spanish language skills required. All Open Door Family Medical Centers are located in Westchester and Putnam counties located just North of New York City, which offer excellent schools, easy access to a multitude of outdoor activities, and superb transportation connections to New York City.  

RESPONSIBILITIES   

• Make appointments for patients and verifies the need for return appointments  
• Performs financial and data entry tasks with the patient after his/her visit with a provider  
• Collects payment due from self-pay patients or co-payments for insurance accounts and changes the claim status in eClinicalWorks accordingly  
• Collects on accounts with past due balances and/or "Payment Contracts" in process  
• Coordinates with the Billing department for difficult or unusual patient requests or processing tasks, or high balance accounts that may require a payment contract  
• Verifies Medicaid eligibility and scans eligibility forms into document section of the patient file  
• Confirms that signed insurance forms are in the file for each Private Insurance billable encounter  
• Close all encounters in eClinicalWorks  
• Confirms name, address, phone number, and coverage with the patient. Ensures that all patients are properly registered  
• Logs all payments received, completes all data entry tasks (closing claims in eClinicalWorks and scanning information into patient file) on a daily basis  
• Responds to patient inquiries on a daily basis  
• Ensures that all documents, telephone encounters, requests for medical records, and labs are completed and/or answered on a daily basis  
• Prepares closing reports and secures negotiables, daily. Coordinates with a supervisor to balance and correct input, daily  
• Maintains a current file for all input procedures, codes, fees, and relevant insurance billing procedures  
• Keeps supervisor apprised of exceptions or problems with encounter forms and data entry tasks  
• Participates in cross training, as required, for the Registrar job tasks, performs marketing functions as required, and register new patients when required  
• Provides excellent customer service to all patients at all times  
• Performs other duties as assigned   

REQUIREMENTS   

• High School Diploma or GED required  
• Bilingual (English/Spanish) required  
• Superior customer service skills and experience  
• Flexible and solutions driven  
• Responsive and comfortable working in the fast paced high accountability environment with different types of providers  
• Provides assistance to patients in a compassionate, caring, cheerful and concerned manner  
• Passionate about providing high quality care to low-income, under-served residents and those lacking access to health care  
• Maintains patient confidentiality at all times  
• Engaged in learning and continuous quality improvement  
• Outstanding verbal and written communications, with a culturally diverse patient and staff population  
• Maintains a safe environment of care for patients and staff   

There are many fantastic benefits to a career at Open Door Family Medical Centers. In addition to working to effect positive change in the health and lives of thousands residents of Westchester and Putnam counties, Open Door offers its employees a stimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 403(b) and 401(k), generous paid time off, onsite Wellness facilities, and educational assistance. Aside from excellent benefits, we offer a competitive salary and annual bonuses based on patient care. Open Door qualifies our health care providers for federal and New York State loan repayment programs that can significantly reduce their eligible outstanding educational loans.    

At Open Door, we enjoy working in a team-based, patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve. If you want to make a difference in the lives of thousands of patients in the health of our communities of Westchester and Putnam counties, and if the position speaks to your capabilities, experience and commitment to improve the health of our communities, please complete the online application and upload your resume. Qualified candidates will be contacted by phone and/or email.   

Open Door is an Equal Opportunity Employer